Where is my order?

Once your order ships, you’ll receive a tracking email. Use the link to check real-time delivery status. If you haven’t received it, check your spam folder first.

Can I change or cancel my order?

We process orders quickly. Please contact us immediately at contact@nynfalace.com — we’ll do our best, but cannot guarantee changes once an order is in processing.

I ordered the wrong size — what do I do?

We offer free size exchanges. Simply reach out to our team with your order number and the correct size and we’ll sort it out for you.

How do I return an item?

You have 30 days from receipt to initiate a return. Items must be unworn and in original condition. Visit our Return Policy page for full details.

When will I receive my refund?

Refunds are processed within 7 working days of receiving your return. Your bank may take a few additional days to reflect the amount.

Do you ship to my country?

We ship worldwide. Visit our Shipping Policy page for a full list of countries, delivery times, and fees.