Yes. Tracking can remain unchanged for 2 to 3 days between transit stages while your parcel is still moving. Please continue checking this page for the latest update. If the estimated delivery date has not passed, there is usually no reason for concern.

Your order is normally prepared and dispatched within 24 to 48 hours. Delivery usually takes 5 to 12 business days and is completed by a local delivery partner in the destination country. During promotions or periods of high demand, delivery may take an additional 2 to 3 business days.

Your tracking information is sent by email after dispatch, normally within 24 to 48 hours of your purchase. Please check your spam and promotions folders. You can also track your parcel above using your order number and the email address used at checkout.

Please check your mailbox, the area around your door, your building reception, and with household members or neighbours. Some delivery updates can appear shortly before the parcel arrives. If you still have not received it after 48 hours, contact us with your order number so that we can assist you.

We do not currently offer express delivery. All orders follow our standard preparation and delivery times. If you are ordering for a special occasion, we recommend placing your order a few days in advance.

Orders are initially shipped to the delivery address entered at checkout. Collection-point availability depends on the local delivery partner and the destination country, so it cannot be guaranteed. Please follow the options shown on your tracking page once local delivery begins.

If your order has not yet been dispatched, contact us as quickly as possible with your order number and the correct address. Once the parcel has been handed to the delivery network, we can no longer guarantee an address change. Any available redirection options will appear in the tracking information.