Terms and Conditions

Article 1 — Definitions

In these terms and conditions, the following definitions apply:

• Reflection period: the period within which the consumer can exercise their right of withdrawal.
• Consumer: a natural person not acting in a professional or business capacity who enters into a distance contract with the trader.
• Day: calendar day.
• Duration transaction: a distance contract relating to a series of products and/or services whose delivery or purchase obligation is spread over time.
• Durable data carrier: any means enabling the consumer or trader to store personally addressed information for future consultation and unaltered reproduction.
• Right of withdrawal: the consumer's right to waive the distance contract within the cooling-off period.
• Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
• Distance contract: an agreement concluded exclusively through one or more means of distance communication, within a system organised by the entrepreneur.
• Technique for distance communication: any means used to conclude an agreement without the consumer and entrepreneur being physically present together.
• General Terms and Conditions: the present document.

Article 2 — Identity of the Entrepreneur

Article 3 — Applicability

These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated that the terms and conditions can be inspected at the entrepreneur's premises and will be sent free of charge upon request.

If the distance contract is concluded electronically, these terms and conditions will be made available electronically so they can be stored by the consumer on a durable data carrier.

If one or more provisions of these terms and conditions are wholly or partially void or annulled, the remaining provisions shall remain in force. The void provision shall be replaced without delay by mutual agreement with a provision that approximates the original intent as closely as possible.

Situations not explicitly covered by these terms and conditions shall be assessed in the spirit of these terms and conditions.

Article 4 — The Offer

If an offer has a limited validity period or is subject to specific conditions, this will be explicitly stated. The entrepreneur is entitled to change and adjust any offer at any time.

Each offer contains a complete and accurate description of the products and/or services, sufficiently detailed to enable a proper assessment. Images used are a truthful representation of the products, though the entrepreneur cannot guarantee that displayed colours correspond exactly to the actual product colours.

All images, specifications, and data are indicative and cannot be a basis for compensation or dissolution of the agreement. Obvious errors in the offer do not bind the entrepreneur.

Each offer clearly indicates the consumer's rights and obligations, including dispatch costs, payment and delivery methods, the applicable right of withdrawal, and the period for accepting the offer.

Article 5 — The Agreement

The agreement comes into effect at the moment the consumer accepts the offer and fulfils the conditions stated therein. Upon electronic acceptance, the entrepreneur will immediately confirm receipt electronically. The consumer may dissolve the agreement until this confirmation has been received.

The entrepreneur shall take appropriate technical and organisational measures to protect the electronic transfer of data and ensure a secure web environment, including appropriate security measures for electronic payments.

The entrepreneur may, within legal frameworks, verify whether the consumer can meet their payment obligations. If there are reasonable grounds not to enter into the agreement, the entrepreneur is entitled to refuse an order or attach special conditions to it.

Each agreement is entered into under the condition that the relevant products are sufficiently available.

Article 6 — Right of Withdrawal

When purchasing products, the consumer has the right to dissolve the agreement without giving reasons within 14 days of receipt. This reflection period commences on the day after the consumer (or a designated representative) receives the product.

During this period, the consumer will handle the product and its packaging with care, only unpacking or using it to the extent necessary to assess whether they wish to keep it.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur in writing within the 14-day period and return the product within 14 days of that notification, along with all accessories and — if reasonably possible — in the original condition and packaging. The consumer must provide proof of return dispatch.

If the consumer does not notify the entrepreneur or fails to return the product within the stated periods, the purchase is considered final.

Article 7 — Costs in Case of Withdrawal

Return shipping costs are borne by the consumer.

If the consumer has made a payment, the entrepreneur will refund the amount as soon as possible, and no later than 14 days after the withdrawal is exercised — provided the product has been received back or conclusive proof of complete return has been presented.

Article 8 — Exclusion of the Right of Withdrawal

The right of withdrawal may be excluded for certain products, provided this is clearly communicated in the offer before the contract is concluded. Exclusion is only possible for products that:

• Were created in accordance with the consumer's specifications;
• Are clearly personal in nature;
• Cannot be returned due to their nature;
• Spoil or age quickly;
• Are subject to financial market fluctuations beyond the entrepreneur's control;
• Are individual newspapers or magazines;
• Are audio, video recordings, or software of which the consumer has broken the seal;
• Are hygienic products of which the consumer has broken the seal.

Article 9 — Pricing

Prices will not be increased during the validity period stated in the offer, except for changes due to VAT rate adjustments.

Price increases within 3 months of concluding the contract are only permitted if they result from statutory regulations. Price increases after 3 months are permitted only if the consumer has the right to terminate the contract as of the date the increase takes effect.

All prices are subject to printing errors. The entrepreneur is not obliged to deliver products at an incorrectly stated price.

Article 10 — Conformity & Warranty

The entrepreneur guarantees that products comply with the contract, the specifications stated in the offer, and applicable statutory provisions at the date of concluding the contract.

Any defective or incorrectly delivered products must be reported in writing within 14 days of delivery. Returns must be in the original packaging and in new condition.

The warranty does not apply if:

• The consumer has repaired or modified the product themselves or through a third party;
• The product has been exposed to abnormal conditions or treated carelessly or contrary to instructions;
• The defect is entirely or partially due to government regulations regarding the materials used.

Article 11 — Delivery & Implementation

The entrepreneur will execute accepted orders as promptly as possible, and at the latest within 30 days, unless a longer delivery period has been agreed. If delivery is delayed or an order cannot be fulfilled, the consumer will be notified within 30 days and will have the right to dissolve the agreement without cost and claim possible compensation.

In such cases, any amount paid will be refunded within 14 days of dissolution.

If delivery of an ordered product is impossible, the entrepreneur will endeavour to provide a replacement article. This will be clearly communicated upon delivery. The right of withdrawal cannot be excluded for replacement articles, and any return costs will be borne by the entrepreneur.

The risk of damage or loss of products rests with the entrepreneur until the moment of delivery to the consumer.

Article 12 — Duration Contracts

The consumer may terminate an open-ended contract at any time, subject to the agreed termination rules and a maximum notice period of one month. Fixed-term contracts may be terminated at the end of their term under the same conditions.

A fixed-term contract for the regular supply of products or services may not be tacitly renewed for a fixed term. It may only be extended for an indefinite period if the consumer retains the right to terminate at any time with a maximum notice period of one month.

If a contract lasts more than one year, the consumer may terminate it after one year with a notice period not exceeding one month, unless reasonableness and fairness oppose early termination.

Article 13 — Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days after the start of the reflection period. For service agreements, the period starts after the consumer receives confirmation of the agreement.

The consumer has the duty to immediately report any inaccuracies in payment details to the entrepreneur. In case of non-payment, the entrepreneur has the right — within legal restrictions — to charge reasonable costs that were communicated in advance.

Article 14 — Complaints Procedure

Complaints regarding the execution of the agreement must be submitted to the entrepreneur within 7 days of discovering the defect, fully and clearly described.

Complaints will be answered within 14 days of receipt. If a complaint requires a longer processing time, the entrepreneur will acknowledge receipt within 14 days and indicate when a detailed response can be expected.

If a complaint cannot be resolved by mutual agreement, the matter becomes a dispute subject to the applicable dispute settlement procedure. A valid complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified, the entrepreneur will, at their discretion, replace or repair the relevant products free of charge.

Article 15 — Disputes

All agreements between the entrepreneur and the consumer to which these general conditions apply are governed exclusively by USA law, even if the consumer resides abroad.

Article 16 — Mobile Message Service

The Nynfa Lace mobile message service (the "Service") is operated by Nynfa Lace. Your use of the Service constitutes your agreement to these Mobile Terms. We may modify or cancel the Service or any of its features without notice.

By consenting to our SMS/text messaging service, you agree to receive recurring SMS/text messages from Nynfa Lace through your wireless provider to the mobile number you provided, even if your number is registered on a Do Not Call list. Service messages may include order updates and account alerts; promotional messages may include offers and cart reminders.

We do not charge for the Service, but standard message and data rates from your wireless provider may apply. Message frequency varies.

You may opt out at any time by replying STOP to any message or clicking the unsubscribe link where available. You will receive a one-time opt-out confirmation. For support, reply HELP or email contact@nynfalace.com.

We may change any short code or telephone number used to operate the Service at any time and will notify you of such changes. Wireless carriers are not liable for delayed or undelivered messages. To the extent permitted by applicable law, Nynfa Lace will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service.

To understand how we handle your personal information, please refer to our Privacy Policy.